Shipping policy

 

This shipping policy applies to orders placed through the Nordic Luxury Homes Oy online store.

 

Shipping Methods

Available shipping methods and prices are shown at checkout before order confirmation. Shipping options may vary depending on the product, delivery address, and chosen courier service.

We reserve the right to change shipping methods if necessary.

 

Delivery Times

Orders are processed as quickly as possible after order and payment confirmation.

Estimated delivery times are indicated per product in the online store. Any delays will be communicated to the customer promptly.

 

Shipping Costs

Shipping costs depend on the selected shipping method, order size, and delivery address. Costs are clearly shown before confirming the order.

 

Damaged Shipments

If a package arrives damaged, take photos of the packaging and product immediately. Contact customer service within 48 hours.

 

International Shipments

For international orders, the customer is responsible for any customs duties and taxes. Delivery times may vary depending on the destination country.

 

Undelivered Shipments

If the customer fails to collect a shipment and has not canceled it according to the return policy, we reserve the right to deduct shipping and handling fees from the refundable amount.

 

Incorrect Address Information

The customer is responsible for the accuracy of the provided address information. If delivery fails due to incorrect information, any additional shipping costs will be charged to the customer.

 

Transfer of Risk

Responsibility for the product passes to the customer once the product is handed over to the customer or their authorized representative.

Contact Information

For questions regarding shipments, please contact our customer service via the contact details provided in the online store.

Nordic Luxury Homes Oy reserves the right to update this policy. Changes take effect upon publication on the website.