Refund policy
We want you to be happy with your purchase. Every product is handcrafted, and some are made to order especially for you, which affects the return terms.
Right of return
Consumers have a 14-day right of return for in-stock products ordered from our online store. The period starts on the day you receive the product. Notify us of the return within this period and send the product back within 14 days of your notification.
The returned product must be unused, in its original condition and in its original packaging. You may open the packaging and examine the product as you would in a shop.
Made-to-order and custom products
Products made or modified to the customer's specifications cannot be returned. These include, for example, custom-made tables and lamps made in special sizes or colours. We always repair or replace a faulty product, including made-to-order pieces.
Natural variation
We use natural materials, so every product is one of a kind. The tone, grain and shape of the wood and the surface of the stone vary naturally, and the product will not look exactly the same as in the pictures. This variation is part of the product's character and is not a defect.
How to return
- Contact us by email and give your order number.
- We will send you return instructions and arrange the transport.
- Pack the product carefully in its original packaging.
Email: niko.kuparinen@nordicluxuryhomes.com
Return costs
Returns are free of charge. We pay the return shipping when the return is made according to our instructions.
Refunds
We refund the price of the product and the original delivery costs to the payment method used for the order. We pay the refund within 14 days of your return notification, but not before the product has arrived or you have shown that you have sent it.
Faulty or damaged products
If a product is faulty, contact us and include photos. We will repair the product, replace it or refund your money. Handling a faulty product never costs you anything.
If the package or product has been damaged in transit, take photos of the packaging and the product and let us know, preferably within 48 hours. A quick report helps us resolve the matter with the carrier.
Business customers
For business and project deliveries, return terms are agreed in the quotation or contract.
Contact information
Nordic Luxury Homes Oy
Ritalantie 12, 03100 Nummela, Finland
Email: niko.kuparinen@nordicluxuryhomes.com
We reserve the right to update this policy. Orders are subject to the terms in force at the time of ordering.